OpenKM Professional Edition is the version with certified support of the document management system. If you are looking for a powerful and
supported version, then "Professional" is your choice.
Modern and flexible architecture that meets today's IT demands
OpenKM Support provides enterprise-level technical support, software patches and certificate updates as well as management tools that help you during different
stages of the life cycle of the application. This helps reduce business and technical risks, increase productivity and improve the success rate for document
management based on OpenKM.
Professional support are available on any certified OpenKM installations:
OpenKM support services include
Access 24 hours a day, 365 days a year, to the tracker system with guaranteed responses from OpenKM. The incident response time is critical for us, our tracker system can quickly get in touch with our developers and support team.
Access 24 hours a day, 365 days a year, to the OpenKM documentation to find answers to common questions.
Support for installation.
Support for migration.
Support for performance tuning.
Supports integration projects.
Test of the production facilities (environment, backups, etc ...).
Certification that everything works properly.
Remote System Monitoring.
OpenKM has special prices for academic and non profit organization (NGO). Please contact the sales team for more information
OpenKM special configurations and extra services
OpenKM - cloud. ( Include hosting, and backup service ).
OpenKM - mirror ( Ensure your system is always up, preventing hardware system falls ).
Other Professional services
OpenKM Network - Knowledge base and Online documentation (subscription).
Please, if you want more information about OpenKM support access, feel free to submit your query to sales team on our Contact Form.
+86 159 2053 7807 - 185 7572 3156 ( China )
Office 803, North Tower 8th Floor, No. 445 Dong Feng Zhong Road, Yuexiu District, Guangzhou, China
China: Please call +86 159 2053 7807 - 185 7572 3156.
Office Hours: Monday - Friday: 09:00 am - 14:00 pm, 16:00 pm- 19:00 pm CEST for immediate assistance. Currently, it is Friday 06:53 am in Yuexiu District, Guangzhou, China.